Cancellation Policy

Cancellation

Consumers have a fourteen-day Refund.

Refund

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods.

In order to exercise your right of revocation, you must inform us (Ramez Nakhla, Theodor Brauer Str 35, 51063 Koeln, info@zoe-glass.com, telephone: +49 (221) 8708 7116) by means of a clear explanation (eg Mail, fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days. We bear the cost of returning the goods. They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

 

Refund Form (If you want to revoke the contract, please fill out this form and send it to us.) –

To Ramez Nakhla, Theodor Brauer Str 35, 51063 Cologne, or to info@zoe-glass.com 

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*): – Appointed on (*) / received on (*)

– name of the consumer (s)

– Address of the consumer (s)

– Signature of the consumer (s) (only in the case of a communication on paper)

– Date

(*) Delete as appropriate.